Privacy Policy

Last updated: May 2026

1. Who We Are

LumoraMedia ("we", "us", "our") is a digital marketing agency. Our contact email is Lumoramedia@gmail.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you submit our contact form
• Business name, website URL, and budget information submitted via our enquiry form
• Communications you send us by email or other means

We also collect limited usage data automatically, including IP address, browser type, pages visited, and time spent on our site via standard web server logs.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you a tailored proposal following a strategy call
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Services

Our website uses the following third-party services which may process your data:

• ClickUp — our contact form is embedded via ClickUp. Submissions are processed by ClickUp in accordance with their Privacy Policy.
• Google Fonts — we load fonts from Google's servers. Google may log your IP address. See Google's Privacy Policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is retained for up to 2 years.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent at any time

To exercise any of these rights, contact us at Lumoramedia@gmail.com.

7. Cookies

Our website does not use tracking cookies. Third-party embeds (ClickUp, Google Fonts) may set cookies governed by their own policies.

8. Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this policy from time to time. We will update the "Last updated" date at the top of this page when we do. Continued use of our website constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at Lumoramedia@gmail.com.