Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the LumoraMedia website ("Site") or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our Site or services.

2. Services

LumoraMedia provides digital marketing services including paid media management, social media management, creative and brand design, and analytics and reporting. The specific scope of services for each client is defined in a separate written agreement or proposal.

3. Enquiries and Proposals

Submitting an enquiry through our contact form does not constitute a binding contract. A contract is only formed when both parties have signed a written service agreement or statement of work.

4. Intellectual Property

All content on this Site — including text, graphics, logos, and code — is the property of LumoraMedia and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Upon full payment for services rendered, clients receive a licence to use the deliverables produced for them. Ownership of underlying tools, frameworks, and methodologies remains with LumoraMedia.

5. Client Responsibilities

Clients engaging our services agree to:

• Provide accurate and complete information required to perform the services
• Respond to requests for feedback or approvals in a timely manner
• Ensure all content and materials provided to us are lawfully owned or licensed
• Pay invoices in accordance with agreed payment terms

6. Limitation of Liability

LumoraMedia's liability for any claim arising out of or related to our services is limited to the total fees paid by the client in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue or business opportunity.

Digital marketing results (e.g. ad performance, follower growth, search rankings) depend on many factors outside our control. We do not guarantee specific outcomes.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement and not to disclose it to third parties without prior written consent, except as required by law.

8. Termination

Either party may terminate a service engagement in accordance with the notice period specified in the relevant service agreement. Fees for work completed up to the termination date are due and payable.

9. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved in the courts of the jurisdiction in which LumoraMedia operates.

10. Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date at the top of this page. Continued use of our Site after changes constitutes acceptance of the updated Terms.

11. Contact

If you have any questions about these Terms, please contact us at Lumoramedia@gmail.com.